Oaktiv Privacy Policy

Last updated: June 30, 2025

Oaktiv operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Oaktiv is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Contact Information

Phone: 1-855-619-1615
Email: support@oaktiv.com

(All emails are typically responded to within 24–48 hours, except weekends and holidays.)

Business Hours: Weekdays 9–5 EST, Closed Weekends
Company Contact: 

Oaktiv Inc.
465 Industrial Way W
Eatontown, NJ 07724

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by law:

Contact details (name, billing/shipping address, phone number, email)

Financial information (credit/debit card numbers, payment details, transaction history)

Account information (username, password, preferences, settings)

Transaction information (items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled)

Communications with us (including customer service inquiries)

Device information (browser, IP address, network details, identifiers)

Usage information (how and when you use or navigate the Services)

Personal Information Sources

We may collect personal information from:

Directly from you (e.g., account creation, orders, communications)

Automatically through cookies, devices, and usage tracking

Service providers (payment processors, shipping carriers, analytics platforms)

Business partners or other third parties

How We Use Your Personal Information

Provide, tailor, and improve the Services (order fulfillment, payments, shipping, customer accounts, personalized recommendations)

Marketing and advertising (email, SMS, postal mail, online ads, retargeting)

Security and fraud prevention (secure payments, account authentication, fraud detection)

Communicating with you (customer support, order updates, account notifications)

Legal reasons (compliance, litigation, enforcing policies)

How We Disclose Personal Information

We may share personal information:

With Shopify and third-party vendors who provide services (payment processing, shipping, analytics, cloud hosting)

With business/marketing partners to deliver personalized advertising

When directed or consented to by you (social integrations, shipping, etc.)

Within our corporate group or affiliates

In connection with a business transaction (merger, acquisition, bankruptcy, etc.)

To comply with law or protect rights/safety

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information related to your use of the Services. Shopify may also use your data across its ecosystem (with other merchants) to improve functionality and advertising.

To learn more, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to third-party sites not affiliated with Oaktiv. We are not responsible for their privacy/security practices. Please review their policies when visiting those sites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.

Security and Retention

We use reasonable measures to safeguard your personal information but cannot guarantee perfect security. Data is retained as long as necessary for business, legal, or contractual reasons.

Your Rights and Choices

Depending on your location, you may have the right to:

Access/know what personal information we hold about you

Request deletion of your data

Request correction of inaccurate data

Request portability of your data

Opt out of sale/sharing of personal information or targeted advertising

Manage communication preferences (unsubscribe from promotional emails at any time)

Requests can be submitted via support@oaktiv.com

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to appeal or file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred outside your country of residence, including to the U.S. and other jurisdictions. Where applicable, we rely on standard contractual clauses or other legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

Oaktiv Inc.
465 Industrial Way W
Eatontown, NJ 07724
Email: support@oaktiv.com
Phone: 1-855-619-1615